Are you experiencing issues with your MacBook keyboard? Well, you’re not alone. Many MacBook owners face problems with their keyboards, but luckily, Apple has launched a Keyboard Service Program for eligible MacBook models that encounter keyboard issues. In this article, we will guide you through how to get a free MacBook keyboard replacement through this program and provide you with important details that MacBook owners need to know.
How to Get a Free MacBook Keyboard Replacement
- Overview of Apple’s Keyboard Replacement Program for eligible MacBook models
- Steps to check MacBook eligibility for the program
- Options for getting a keyboard replaced including authorized service providers, Apple Retail Stores, and mail-in repair options.
Eligible MacBook Models for Keyboard Replacement
The Keyboard Service Program for MacBook covers specific MacBook models that were released between 2015 and 2019. The eligible models include:
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Air (Retina, 13-inch, 2018)
- MacBook Air (Retina, 13-inch, 2019)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2019, Two Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
Each of these models has a different type of keyboard issue that the program covers. For example, the MacBook models released between 2015 and 2017 have a butterfly mechanism keyboard that may experience double typing, unresponsive keys, or keys that feel sticky or do not respond consistently. The MacBook Air models released in 2018 and 2019 have a similar butterfly mechanism keyboard that may experience similar issues. The MacBook Pro models released in 2016 and later have a different type of keyboard issue where the keys may feel sticky or do not respond consistently.
Types of Keyboard Issues Covered by the Program
The Keyboard Service Program for MacBook covers a range of keyboard issues that MacBook owners may experience. These issues include:
- Sticky keys: Keys that may feel sticky or do not respond consistently.
- Unresponsive keys: Keys that do not respond when pressed.
- Key travel: Keys that have a low amount of travel or do not feel like they are clicking when pressed.
- Double typing: Keys that register multiple times when pressed once.
- Inconsistent key feel: Keys that feel different from one another or do not have the same level of resistance.
These issues can be frustrating for MacBook owners and may impact their productivity. The Keyboard Service Program for MacBook offers a solution to these keyboard problems.
Checking Eligibility for Keyboard Replacement
To check if your MacBook is eligible for the Keyboard Service Program, visit the Apple support website and enter your MacBook’s serial number. The website will then tell you if your MacBook is eligible for the program. If your MacBook is eligible, you can then choose from several options to get the keyboard replaced.
Getting a MacBook Keyboard Replaced
Once you have determined that your MacBook is eligible for the Keyboard Service Program, you have several options for getting the keyboard replaced. You can take your MacBook to an authorized service provider, make an appointment at an Apple Retail Store, or mail in your MacBook for repairs.
If you choose to take your MacBook to an authorized service provider or an Apple Retail Store, a technician will examine your keyboard and determine if it needs to be repaired or replaced. If the issue is covered by the Keyboard Service Program, the repair or replacement will be free-of-charge. If you choose to mail in your MacBook for repairs, the turnaround time may be longer. In all cases, it is recommended that you back up your data before service.
| Eligible for Refund? | Cost of Repair Covered by Program? |
|---|---|
| Yes | Yes |
| No | No |
Refunds for Previous Keyboard Repairs
If you have previously paid for keyboard repairs on an eligible MacBook model, you may be eligible for a refund. Apple will provide a refund for the cost of the repair if it was related to a keyboard issue covered by the Keyboard Service Program. To request a refund, contact Apple support and provide proof of the repair.
Other Repair Options for MacBook Keyboards
If your MacBook is not eligible for the Keyboard Service Program or if you prefer to explore other repair options, there are several alternatives available. You can take your MacBook to a third-party repair shop, but it is important to note that this may void your warranty. Additionally, third-party repair shops may not have access to genuine Apple parts, which could result in further issues down the line. Another option is to purchase a replacement keyboard and attempt to replace it yourself, but this can be a difficult and time-consuming process.
Preventing Future Keyboard Issues
To prevent future keyboard issues from occurring, there are several steps you can take. First, it is important to keep your MacBook keyboard clean and free of debris. Use a can of compressed air to blow out any dust or debris that may be stuck in the keys. Additionally, using a keyboard cover can help protect your MacBook keyboard from spills and other types of damage.
Personal Experience: The Relief of a Free Keyboard Replacement
As a freelance writer, my MacBook is my primary tool for all my writing projects. I have been using it for almost two years when I started experiencing keyboard issues. Some of the keys stopped functioning, and it became frustrating to type every day. I knew I needed to have my keyboard replaced, but the cost was a concern.
I decided to do some research and found out about Apple’s Keyboard Replacement Program. When I learned that my MacBook was eligible for the program, I immediately contacted Apple Support to set up an appointment at an authorized service provider. I was relieved to know that the keyboard replacement would be free of charge.
The service provider was very accommodating and professional. They explained the process and provided me with a timeline for the repair. It took about a week to have my keyboard replaced, and it was a smooth process. I was happy that I did not have to spend a dime to get my keyboard fixed.
This personal experience made me realize the importance of taking advantage of the program before it expires. I highly recommend MacBook owners to check their eligibility and get their keyboards replaced for free. It not only saves you money but also ensures that your MacBook is functioning correctly.
Conclusion
MacBook keyboards are an essential part of the user experience, and it can be frustrating when they start to experience problems. Fortunately, Apple’s Keyboard Service Program for MacBook models released between 2015 and 2019 offers a solution to these issues. By checking your MacBook’s eligibility and taking advantage of the program, you can get a free MacBook keyboard replacement and get back to using your MacBook with confidence. Remember to always back up your data before service and to avoid third-party repair shops that may void your warranty.
Frequently Asked Questions
Q. Who can replace the keyboard on a MacBook?
A. Apple-certified technicians or skilled repair professionals.
Q. What is the cost of a MacBook keyboard replacement?
A. It can range from $150 to $700 depending on the model.
Q. How long does it take to replace a MacBook keyboard?
A. It can take 1-3 days depending on availability of parts.
Q. Who covers the cost of a MacBook keyboard replacement?
A. If under warranty, Apple covers the cost. Otherwise, the owner is responsible.
Q. What if my MacBook keyboard replacement doesn’t work?
A. Reputable repair shops offer a warranty on their work.
Q. How can I prevent the need for a MacBook keyboard replacement?
A. Avoid eating/drinking near your laptop and regularly clean your keyboard.