Are you having problems with your MacBook’s keyboard? Do you find yourself frequently experiencing keys that feel sticky or unresponsive? If so, you’re not alone. Fortunately, Apple has launched a Keyboard Service Program that covers eligible MacBook models. In this article, we will provide you with everything you need to know about the program, including eligibility criteria, the repair process, and ways to prevent future keyboard issues.

Apple Keyboard Service Program for MacBook

  • Learn about the Apple Keyboard Service Program for eligible MacBook models
  • Know how to get your Apple keyboard replaced for free
  • Understand the benefits of AppleCare+ and how to prevent keyboard issues

Is Your MacBook Eligible for the Keyboard Service Program?

The Keyboard Service Program covers the following MacBook models:

  • MacBook (Retina, 12-­inch, Early 2015-2017)
  • MacBook Air (Retina, 13-inch, 2018-2019)
  • MacBook Pro (13­-inch, 2016-2019)
  • MacBook Pro (15-­inch, 2016-2019)

If you’re experiencing any of the following keyboard issues, your MacBook might be eligible for free repairs or replacement under the program:

  • Letters or characters repeating unexpectedly
  • Letters or characters not appearing
  • Key(s) feeling “sticky” or not responding consistently
Eligible MacBook Models
MacBook (Retina, 12-­inch, Early 2015-2017)
MacBook Air (Retina, 13-inch, 2018-2019)
MacBook Pro (13­-inch, 2016-2019)
MacBook Pro (15-­inch, 2016-2019)

How to Get Your Apple Keyboard Replaced for Free

To get your MacBook repaired or replaced under the Keyboard Service Program, follow these simple steps:

  1. Visit Apple’s support website and click on “Find an authorized service provider” to schedule an appointment with an authorized service provider near you.
  2. If you cannot visit an authorized service provider, you can also mail in your MacBook for service. Contact Apple Support to request a prepaid shipping box and follow the instructions provided to send in your device.

Before bringing your MacBook for service or sending it in by mail, back up your data. Apple recommends making a full backup of your device to ensure your data is safe in case anything goes wrong during the repair process.

Free Repairs or Replacements

Under the Keyboard Service Program, eligible MacBook models may receive free repairs or replacements for their keyboards. This includes both individual key replacements and entire keyboard replacements, depending on the extent of the issue.

According to Apple’s support website, the program covers the cost of the repair or replacement, as well as any labor expenses associated with the service. The program does not extend the standard warranty coverage for your MacBook, but eligible models are covered for four years after the initial sale.


If you’re looking for additional coverage for your MacBook, you may want to consider AppleCare+. This program provides extended coverage for hardware repair, technical support, and accidental damage protection.

According to Apple’s website, AppleCare+ for Mac covers up to two incidents of accidental damage, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage. Customers have 24/7 access to Apple experts through chat or phone, with options for mail-in or carry-in repairs and express replacement service.

AppleCare+ also covers various MacBook accessories, including the Magic Keyboard, Magic Mouse, and Magic Trackpad. You can purchase AppleCare+ with your new MacBook or within 60 days of purchase.

Refund for Previous Repairs

If you previously paid for a keyboard repair on an eligible MacBook model, you may be eligible for a refund. According to Apple’s support website, customers who paid for a qualifying repair can contact Apple Support to inquire about a refund.

Preventing Keyboard Issues

While the Keyboard Service Program and AppleCare+ can help address keyboard issues on your MacBook, there are also steps you can take to prevent these issues from occurring in the first place. Here are a few tips to keep in mind:

  • Keep your MacBook clean and avoid spills: Dirt, dust, and other debris can get lodged under your keys and cause them to malfunction. Regularly clean your keyboard with a soft, lint-free cloth and avoid eating or drinking near your MacBook.
  • Update your software: Make sure your MacBook is running the latest version of macOS and other software updates. These updates can include bug fixes and other improvements that can help prevent keyboard issues.
  • Use a keyboard cover: If you’re concerned about dirt or spills getting under your keys, consider using a keyboard cover. These covers are designed to fit snugly over your keyboard and can help protect it from damage.

Case Study: Tom’s Experience with Apple Keyboard Service Program

Tom is a freelance graphic designer who relies heavily on his MacBook Pro for work. In the middle of a big project, he noticed that some of the keys on his keyboard were not responding properly. Frustrated, he did some research and found out about the Apple Keyboard Service Program.

Tom scheduled an appointment with an authorized service provider and brought his MacBook Pro in for repair. The technician diagnosed the issue as a problem with the butterfly mechanism and offered to replace the keyboard for free under the program.

After a few days, Tom received his MacBook Pro with a brand new keyboard. He was relieved to find that the keys were responding much better than before and he was able to continue his work without any further interruptions.

Tom felt grateful for the Apple Keyboard Service Program and the quick and efficient service he received. He recommends that other MacBook users take advantage of the program if they experience any keyboard issues.


If you’re experiencing keyboard issues on an eligible MacBook model, the Apple Keyboard Service Program can help. With free repairs or replacements available for up to four years after the initial sale, it’s a great way to ensure that your device is working properly. If you’re looking for even more coverage, AppleCare+ is a great option to consider. By taking steps to prevent keyboard issues in the first place, you can help ensure that your MacBook stays in good working order for years to come.

For further reading on keyboard issues and their causes, check out this article by LaptopMag.

Questions and Answers

Who can replace my Apple keyboard?

Apple authorized service providers or tech-savvy professionals.

What is the cost to replace an Apple keyboard?

The cost varies depending on the model, but it ranges from $69 to $149.

How long does it take to replace an Apple keyboard?

It usually takes 1-2 business days, but some providers offer same-day service.

What if my Apple keyboard is out of warranty?

You can still get it replaced, but you’ll have to pay for the service.

How can I prevent needing to replace my Apple keyboard?

Avoid spills and keep it clean to prevent damage and extend its lifespan.

What if I don’t want to replace my Apple keyboard?

You can try troubleshooting or using an external keyboard instead.

By Ash

Ash has worked in the software industry for over 25 years. In this time he's learned what to look for in a great product, and all the things to watch out for. It's become his life's mission to help others so they can be more productive with their time. You can reach out to him via the contact us page. I love hearing from readers, so if you have any questions or comments, please don't hesitate to reach out to me. You can contact me through the contact us page.